Reception Manager – The Egerton House Hotel
We are seeking an enthusiastic and experienced Reception Manager to join our team on a full-time basis. The ideal candidate will have proven managerial experience within a hotel Front Office environment, exceptional communication skills, strong attention to detail, and a passion for delivering personalised, outstanding service.
Location: The Egerton House Hotel
Employment type: Full-time, permanent
Working pattern: Shift work 5 days on 2 days off
Key Responsibilities
- Leading, motivating, and developing the Front Office team
- Ensuring smooth and efficient daily operations at Reception
- Managing guest check‑in and check‑out procedures to hotel standards
- Overseeing guest accounts and administrative processes
- Handling guest queries and challenges with professionalism and care
- Driving service excellence and creating memorable guest experiences
Qualifications
- Previous experience as a Reception Manager or Senior Supervisor in a hotel or similar setting
- Exceptional communication and interpersonal skills
- Strong attention to detail and a proactive, solution‑focused approach
- Inspirational leadership skills and a commitment to team development
- A genuine passion for delivering exceptional, personalised guest service
Benefits
- £35,000 OTE per annum plus other exciting perks and benefits
- Holiday allowance starting at 28 days, increasing to 36 days with length of service
- Nutritious free meals on duty
- Award‑winning L&D programmes – over 80 individual courses
- Excellent development opportunities, with 80% of managers being home‑grown
- Two paid volunteering days each year
- Access to the Employee Assistance Programme through Hospitality Action
- Monthly tea parties and annual social events, including boat parties and festive events
- Complimentary quality uniform and dry‑cleaning services
- Cycle to work scheme which can save up to 47% on the bike and equipment
- Vibrant hotel recognition events and hotel‑based incentives, including Employee of the Month and Manager of the Quarter
- Enhanced maternity pay of 13 weeks, fully paid
- Enhanced paternity pay of 2 weeks, fully paid
- £800 baby payment to support you and your baby with the essentials
- Fantastic recommend a friend bonus scheme worth up to £600
- Cross‑departmental training available within your property
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
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