Organisation: Leicestershire County Council
Work Location: Beaumont Lodge, Leicester LE4 1EF (with travel across Leicestershire & Rutland)
Salary: £32,070 – £34,359 Per annum (Pro rata for part time) Pay award pending
Working Hours: 25 Hours per week
Contract Type: Permanent
Closing Date: 12th July 2026
Interview Date(s): 29th & 30th July with informal team meet the week before TBA
An exciting opportunity has arisen to join the Multi Agency Travellers Unit (MATU), working collaboratively to support Gypsy, Roma and Traveller (GRT) communities across Leicestershire, Leicester City, and Rutland.
About the Role
This is a varied and rewarding frontline role, offering the chance to work directly with individuals and families to improve access to services, promote community cohesion, and respond to a wide range of social, housing, and welfare issues.
You will be primarily based at Beaumont Lodge; however, the role is largely community-based, requiring regular outreach work :
- On caravan sites
- At temporary unauthorised encampments
- In clients’ homes
The post is fast-paced and responsive, requiring flexibility to meet operational demands. No two days are the same.
Key Responsibilities
- Build and maintain effective relationships with GRT communities, promoting trust and encouraging engagement
- Undertake regular welfare visits to sites and encampments
- Support the management of Council-owned caravan sites, as required
- Work collaboratively with partner agencies, including housing, health, education, police, and social care Provide advice, advocacy, and signposting to help individuals access appropriate services
- Contribute to coordinated responses to unauthorised encampments, in line with relevant legislation and policy
- Identify and respond appropriately to safeguarding and welfare concerns
- Maintain accurate records and contribute to reporting, case management, and service monitoring
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- NVQ 4 or equivalent in relevant subject Or experience equivalent to the above qualification level Plus Experience gained in previous posts must evidence achievement of results together with a mature approach to handling sensitive problems
- Experience of working with individuals who may be experiencing challenging issues/ circumstances in a sensitive and professional manner, including being able to diffuse difficult situations. A strong communicator, able to engage with people from diverse backgrounds and build trust as well as being skilled in negotiation and conflict resolution.
- Knowledge of Safeguarding / Child Protection legislation, processes and practices.
- The ability to work proactively to remove barriers and improve access to services. An understanding of partnership working and multi-agency approaches
- Resilience and sound judgement when working in complex or sensitive situations
- Experience in a local authority, housing, enforcement or community-based role would be advantageous
- Knowledge or experience of Gypsy, Roma and Traveller communities would be useful but not essential
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Mat Bagley Multi Agency Travellers Unit Service Manager
Telephone: 0116 305 8156 or 07818 014 574
Email: mat.bagley@leics.gov.uk
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