Area Manager

Area Service Delivery Manager

Responsible for overseeing multiple engineers across multiple trades and Co‑op sites within a designated area, ensuring the efficient and effective delivery of maintenance services. The position requires strong leadership, technical expertise, and project management skills to enhance operational efficiency and reliability.

Area covered: Bath to Reading and down to Southampton and Portsmouth.

Responsibilities

• Supervise and mentor engineering teams within your designated area.
• Interview, recruit, train, and develop engineering staff to enhance skill levels and performance, to the Co‑op’s and Lancer Scott standard.
• Drive engineering productivity and efficiencies for your allocated engineers.
• Conduct performance reviews with Regional Account Managers to set objectives and provide training and development opportunities.
• Manage, supervise, and monitor capital projects within the area as required.
• Support costing from engineers and subcontractors, working with the Project Manager for capital projects.
• Analyse current engineering processes and look for any improvements.
• Monitor, train and support engineers to ensure adherence to KPI’s and SLA’s in line with the SNR management report.
• Drive change from Senior management instruction and become fully onboard with the changes implemented.
• Ensure full adherence to Lancer Scott and Co‑op’s Health and Safety regulations and standards.
• Carry out regular audits to identify areas for improvement, H&S requirements. At least 2 on‑site visits per year for each engineer.
• Work closely with FMBPs to ensure all site standards are met and the sites are compliant.
• Serve as the initial escalation point for FMBPs.
• Liaise with other subcontractors to ensure that they have joint visits arranged and booked for our CFMTs.
• Track and analyse service performance using KPIs and reporting tools.
• Use data provided to drive best performance and customer satisfaction.

Qualifications

• Recognised trade qualification or management qualification in FM.
• 5+ years of experience in service delivery, operations management, or a similar role.
• Proven leadership experience in managing teams across multiple locations.
• Strong problem‑solving, decision‑making, and project management skills.
• Excellent communicator at all levels, both internally and externally.

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.

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