Business Support Administrator – Grange University Hospital
We are looking for a motivated, organised and customer-focused Business Support Administrator to join our Estates & Facilities Business Support team. You will be based at the Grange University Hospital in Cwmbran providing a professional front-of-house and administrative service to the Estates & Facilities division.
Are you organised, friendly, and passionate about providing excellent support within a busy healthcare environment?
In this varied and rewarding role, you will act as a key point of contact for patients, staff, visitors and external agencies. You will support the smooth running of essential administrative functions that keep our hospital sites operating efficiently.
This is a fantastic opportunity for someone who enjoys variety, working with people, and playing a key role in keeping our services running smoothly every day.
You will be part of a supportive team committed to delivering a high-quality service to patients and colleagues across the Health Board.
The hours are 12 per week to be worked as part of a 4 week rota which consists of 7:00am – 7:30pm and 7:00pm – 7:30am.
Main duties of the job
Key Responsibilities
In this role, you will:
- Welcome, direct and support patients, visitors and staff in a professional and friendly manner.
- Use Health Board systems to check patients in, issue follow-up appointments, and print outcome letters.
- Handle telephone and face‑to‑face enquiries, providing accurate information or redirecting as appropriate.
- Use Micrrosoft packages such as outlook, word and excel to input and update information.
- Provide general administrative support including photocopying, scanning, filing and daily record‑keeping.
- Manage incoming and outgoing mail, ensuring correct franking, sorting and distribution.
- Maintain room booking diaries and support use of ESR, Health Roster, Datix and other internal systems.
- Support new staff through on the‑job training.
- Undertake daily cash handling tasks including counting, recording and securing monies following Standard Operating Procedures.
- Collect, reconcile and bank retail takings and petty cash.
- Manage patient property, including secure storage of valuables and processing petty cash reimbursements.
- Complete cash and deposit sheets and liaise with the ABUHB Treasury team.
- Report maintenance issues to Estates or contractors.
- Ensure keys, lost property and patient items are securely recorded and managed.
- Support service improvements by contributing ideas and helping implement changes.
- Take an active role in maintaining a high-quality, patient-focused service.
Person Specification
Qualifications and Knowledge
- Good general level of education Maths & English A-C.
- Knowledge of administrative systems, clerical/office procedures, data input acquired through on-the-job training.
- Knowledge of Microsoft 365.
- Knowledge of financial Standard operating procedures.
- Knowledge of Health Board systems such as clinical workstation.
- ECDL.
Experience
- Experience of working in an NHS organisation.
- Experience using Microsoft 365.
- Experience of working in Administration function.
Skills and attributes
- Methodical approach to work.
- Good organisational skills.
- Ability to interact with other disciplines.
- Ability to work under pressure.
- Desire to learn and develop in the role.
- Able to work on own initiative.
- Ability to prioritise own tasks.
- Team Player.
- Excellent interpersonal skills.
- Flexible to the needs of the service.
- Able to work to timescales.
- Commitment to achieving quality standard of work.
- Aware of security and confidentiality.
- Follow & implement standard operating procedures.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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