Strategic Contact Centre Lead – Multi‑Channel & TOM (Remote)

TXP is seeking a Contact Centre Operations Manager to lead their multi-channel operations plan for a major financial services client. You will shape and drive operational effectiveness and create a high-performing team culture. This role necessitates significant experience in insurance or financial services, as well as strong operational leadership skills.

The ideal candidate will manage large-scale contact centres and guide the implementation of effective operating models while maintaining oversight of operational budgets of £10m+. Remote and hybrid working models are offered, with travel to various UK sites.

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