At Dandara, we’re proud to build homes that stand the test of time — places defined by quality, precision, and craftsmanship. For over 30 years, we’ve been setting the benchmark for excellence in UK housebuilding.
We’re now looking for a Customer Care Technician to join our team, supporting our developments across the Cardiff area. You’ll take pride in completing a range of repair and maintenance tasks within newly built, occupied homes — ensuring our homeowners enjoy their property to the highest possible standard.
This role will be on a Fixed Term Contract for 12 Months.
About The Role
Reporting to the Customer Care Manager, you’ll handle a mix of hands‑on maintenance tasks and coordination with contractors, ensuring all work is completed efficiently, safely, and to Dandara’s high standards.
What You’ll Do
- Carry out day-to-day maintenance, repair, and finishing tasks within occupied homes.
- Diagnose and resolve issues related to plumbing, joinery, painting, or general property defects.
- Coordinate with contractors and the site team for larger works.
- Schedule and manage visits with homeowners in a professional and courteous manner.
- Ensure all works are logged, tracked, and completed in line with company processes.
- Uphold strong health and safety standards across all tasks.
- Represent Dandara with professionalism and care in every homeowner interaction.
What You’ll Bring
- Solid background in property maintenance, multi-trade, or after‑care work within construction, housing, or facilities management.
- Excellent technical skills and a hands‑on approach.
- Strong time management and communication skills.
- A customer‑focused attitude and pride in your workmanship.
- Full UK Driving Licence and willingness to travel across Essex as required.
What We’ll Offer You
- Up to £40,000 depending on experience.
- Expensed Company Van and tools.
- Discretionary bonus.
- 33 days’ holiday (inclusive of bank holidays).
- Private Medical Insurance.
- Employee Assistance Programme (EAP).
- Health Hero digital GP and Health Assured Wisdom App.
- Competitive parental leave.
- 3x salary life assurance (option to increase to 4x).
- Cycle to Work scheme.
- Employer‑matched pension up to 5%.
- Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships.
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