We are looking for a motivated anddetail-focused Pharmacy Technician to join our supportive primary careteam.
This is a new and developing role within ourPharmacy & Prescribing Team, offering a great opportunity for the rightperson to help shape how medicines management processes work within thepractice. You will play a key part not only in day-to-day operations, but alsoin supporting the ongoing development and improvement of the role as it becomesembedded within the team.
The position is central to ensuring thatmedicines-related work is completed safely, efficiently, and in a timely way.You will help manage prescription workflows, coordinate care with otherprofessionals, and support patients with their medication needs.
If you enjoy problem-solving, working acrossteams, and want to help build and grow a role that makes a real difference topatient care, this is an excellent opportunity to do so.
Main duties of the job
- Completing medicines queries assigned via workflow systems
- Issuing routine and interim prescriptions following clinical decisions
- Coordinating monthly medication for nursing home patients
Communication & Coordination
- Liaising with reception staff, nursing homes, GPs, pharmacists, and community teams
- Responding to queries from patients, carers, and healthcare professionals
Administration & Systems Work
- Managing and completing medicines-related email requests and queries
- Processing letters and documents onto patient records
Safety, Monitoring & Quality
- Supporting recalls, medication alerts, and safety processes
- Keeping on top of monitoring requirements and high-risk medicines
- Completing audits and contributing to projects and service improvements
Professional Development & Role Development
- Maintaining CPD and engaging with ongoing training opportunities
- Contributing ideas to improve medicines workflows and processes
- Supporting the development and shaping of the Pharmacy Technician role within the practice
About us
Horizon Healthcare is a friendly city centre practice operating across two sites with a diverse population of over 29,000 patients.
We are a three GP Partnership supported by dedicated teams including Salaried GPs, Clinical Pharmacists, Practice Nurses and HCAs, Urgent Care Practitioners, alongside Mental Health Practitioners and Physiotherapists. These clinical teams are supported by excellent reception, administration and management teams.
Job responsibilities
The Pharmacy Technician plays a key role insupporting the safe, effective, and timely management of medicines within aprimary care setting. The post holder will focus on medicines coordination,triage, and follow through, ensuring that medicines related work is completedefficiently and safely.
This role exists to support the Pharmacy and Prescribing Team by:
managingmedicines related processes and workflows,
actingas a first point of contact for routine medicines queries,
completingactions following clinical decisions made by pharmacists.
The post holder will not undertake independentclinical decision making or prescribing, but will work closely with clinicalpharmacists, prescription coordinators and the wider practice team to reducerisk, improve patient experience, and protect funded clinical capacity.
Person Specification
Experience
- Experience working in a pharmacy setting (community, hospital or primary care)
- Experience supporting medicines audits or recalls
Skills
- Strong organisational and time management skills
- Excellent communication skills (written and oral)
- Good IT skills and ability to use clinical systems
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow SOPs and escalate appropriately
- Professional and patient-focussed approach
- Ability to work under pressure
- Polite and confident
- Flexible and cooperative
- Commitment to patient safety
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Qualifications
- Educated to GCSE level or equivalent
- Additional medicines or primary care related training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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