Where Is The Work
Field-based: Work is conducted on-site at customer locations.
Position Overview
The Service Technician – Hire is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to install hire equipment and support as a field-based technician. The goal is to maximize productivity and enhance the overall customer experience and improve operational technical processes.
Key Responsibilities
Customer and Technical
- Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
- Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Hire installation and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaboration with hire desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
- Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
- Reporting and Analysis: Generate regular reports on completed invoiced work orders.
- Communications with supervisors, regions hire and operations managers and senior technicians, and customers on updates and to drive continuous improvement.
Internal Controls And Administration
- Ability to work as a field-based technician.
- Strong knowledge of customer service principles.
- Effective communication skills
- Analytical thinking and problem-solving abilities.
- Proficiency in using apps, diagnostic software, and MS Office Suite.
Skills And Capabilities
- Knowledge of manufacturing industry an advantage
- People and communication skills with a positive mindset
- Appropriate skilled based certificates with F-Gas
- Gas safe and advantage
- Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
- UK Drivers licence as a company vehicle will be allocated
- Right to Work status confirmed for Country of application.
You Can Look Forward To
- Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
- Company van
- A fast-paced working environment
- An excellent working culture and community
- A structured induction plan with continued learning and development.
- A key role where you can make a direct contribution to our business.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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