Customer Service Administrator

Think Specialist Recruitment are delighted to be working with a new client based within the Watford area. This company are a successful, growing business, searching for a Customer Service Administrator to join their growing team. This position will be working as part of a small and friendly team environment, suited to a candidate that is keen and willing to learn, a great team player, as well as someone who is happy to be fully office based.

Working hours – Monday – Friday – 8:30am – 5pm with 1 hour for lunch Salary – £25,000 – £27,500 Watford based office, candidates must be within a reasonable distance.

Responsibilities

• Acting as first point of contact for customers over the phone and via email
• Providing support to customers in relation to their orders, processing their orders or supporting with returns
• Processing exchanges or refunds for customers as required
• Providing administrative support within the office as required
• Working closely with other internal departments including marketing and warehouse
• Liaising with couriers when necessary, resolving queries within a timely manner
• Working well as part of a good team environment

Qualifications

• Previous customer service experience
• Strong communication skills internally and externally
• Willing and can-do attitude
• Strong organisational skills
• High level of attention to detail
• Great team player
• Happy to be office based

Looking for the next step in your career?

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