Business Support Coordinator

Branta is seeking a highly organized, proactive, and commercially minded Business Support Coordinator to step into a hands‑on leadership role within our fast‑paced contract support division.

As the Business Support Coordinator, you will play a critical role in driving, leading, and developing the divisional administrative function. You will be accountable for fostering a high‑performing, engaged, and operationally efficient contract support team that consistently delivers high‑quality customer excellence and enables business growth.

Key Responsibilities

• Hands‑on Delivery: Lead the day‑to‑day activities of the contract support admin team while managing a significant portion of the team’s workload (including invoicing, customer portals, and sending quotes).
• Performance Culture: Create a positive, inclusive, and high‑performing team environment where administration colleagues feel valued, motivated, and aligned with company priorities.
• Coaching & Mentoring: Conduct regular 1-to-1 performance snapshots to support internal communication, deliver structured training, and mentor team apprentices.
• Resource Optimization: Manage team holiday schedules and collaborate with other divisional BSCs to ensure seamless, business‑wide administrative coverage.

Operational Excellence

• Financial Oversight: Oversee, audit, and quality‑check end‑to‑end invoicing processes, ensuring absolute accuracy and the timely resolution of billing queries.
• Workflow Analysis: Monitor administrative workflows, identify bottleneck vectors utilizing insights from the data team, and implement solutions to boost day‑to‑day efficiency.
• Customer Governance: Act as an escalation point to resolve complex customer issues effectively, maintaining the highest standards of internal communication and service delivery.
• Continuous Improvement: Support wider business initiatives, including software system enhancements, management reporting, and continuous improvement projects.

The Ideal Candidate

• System Expertise: Hands‑on knowledge of maintenance software.
• Portal Competency: Fully competent across a diverse range of Client Portals and billing networks.
• IT Literacy: Competent with the Microsoft Office Suite (Word, Excel spreadsheets, Outlook).
• Management Capability: Proven experience in team management, resource planning, or supervising a busy contract support/helpdesk team.
• Attributes: High level of attention to detail, exceptional communication and influencing skills across all organisational levels, and the ability to stay calm under operational stretch.

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