Relief Support Officer

Retail Relief Support Officer – West London. Pay: £13.50 per hour. Permanent – Flexible (minimum 8 hours).

Responsibilities

• Protect customers and colleagues from physical and verbal abuse
• Deterrent violence and public order offences
• Patrol the store and other areas and conduct checks as per site assignment instructions
• Deterrent till snatchers, trolley push‑outs and other bulk thefts
• Record any suspicious activity on an incident report using the SMART system, ensuring correct information is captured and store management is informed
• Deal with difficult situations that arise in a safe and professional manner
• Be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
• Monitor the store CCTV where appropriate
• Complete retrospective CCTV reviews focusing on shrinkage
• Maintain cleanliness, tidiness and proper dress in full uniform, Sainsbury’s name badge, SIA licence(s), identity badge – all must be valid
• Understand and always implement the ‘Ways of Working’
• Liaise with the store management teams, giving clear and concise feedback
• Liaise with the Police and crime partnership where required to support crime reduction in store
• Complete reports recording observations, information, occurrences and surveillance activities using SMART
• Utilise all equipment and technology to maximise the impact on security and store losses
• Report all incidents fully by the end of the shift using the SMART system
• Wear and activate BWCCTV in accordance with company procedures
• Identify and rectify behaviours and situations that endanger the health, safety and well‑being of colleagues, customers and fellow officers in a timely manner, in line with company policies

Qualifications

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have completed the relevant SIA training and hold valid certificates)
• A full five‑year checkable employment / education history
• Experience of delivering customer service
• Excellent written and verbal communication skills
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast‑moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role desirable but not essential
• Public Space Surveillance SIA licence desirable but not essential

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