Job Summary:
The Community Engagement Coordinator supports delivery of community-focused engagement activities for the Heathrow West Terminal Development Consent Order (DCO) process. Reporting to the Senior Stakeholder Engagement Manager, this role is responsible for coordinating the work of third-party community engagement consultants retained to deliver public-facing engagement activities. The Coordinator ensures that community engagement outputs are aligned with technical engagement activities and statutory requirements, and overall DCO program governance. Operating within a high-profile and highly scrutinized infrastructure environment, the Community Engagement Coordinator ensures consistency, quality control, and auditability of community engagement activities.
Major Responsibilities:
Community Engagement Coordination
- Support structured engagement with residents, community groups, businesses, and local representatives.
- Act as day-to-day interface with third-party community engagement consultants delivering community and public engagement services.
- Create a schedule for community stakeholder meetings in collaboration with the community consultants and the Senior Stakeholder Engagement Manager. Meeting frequency should be proportionate to stakeholder’s interest in and/or influence on the process.
- Coordinate planning and delivery of community stakeholder meetings and briefings, public meetings, drop-in sessions, and digital engagement activities.
- Monitor emerging community concerns and sentiment and ensure timely escalation of high-risk issues.
- Ensure consultant-led engagement activities align with project stakeholder engagement and consultation strategies.
- Escalate delivery risks or issues to the Senior Stakeholder Engagement Manager as required.
- Monitor consultant performance against scope, schedule, and quality standards.
Integration with Technical Engagement
- Coordinate with Technical Engagement Coordinator to ensure community engagement materials accurately reflect technical options and assessments (environment, engineering, traffic and transportation).
- As required, arrange for technical consultant participation in community and public engagement meetings and briefings.
Statutory Consultation
- Provide documentation of community stakeholder engagement for the development of the Statutory Consultation Plan.
- As requested, support the delivery of the Statutory Consultation Plan and the associated notification requirements, consultation letters and materials.
Engagement Materials
- Review draft materials prepared by consultants to ensure clarity, accessibility, and compliance with program standards.
- Ensure consultation materials are version-controlled and aligned with approved content.
- Support preparation of briefing materials for senior project and technical representatives attending events.
Engagement Reporting
- Provide weekly update of community stakeholder meeting schedule and community stakeholder issues tracker.
- Document community stakeholder engagement following project procedures.
- Submit information that is relevant for the Pre-Application Issues Tracker, the Lands, Rights Negotiation Tracker and Statements of Common Ground.
- Ensure engagement responses demonstrate how feedback has informed project development.
- Assist in preparation of reporting inputs for the Consultation Report.
- Maintain organized, auditable records of community engagement activities.
Education and Experience Requirements:
- Bachelor’s degree and relevant work experience delivering stakeholder engagement for projects.
- Demonstrated ability to manage external consultants and coordinate multidisciplinary technical inputs.
- Strong understanding of stakeholder mapping, engagement planning, and consultation data systems.
- Excellent written and verbal communication skills.
- Experience supporting public consultation events and digital engagement platforms.
- Strong organizational and coordination skills.
Required Knowledge and Skills:
Core Competencies
- Strong coordination and delivery focus
- Detail-oriented with structured documentation discipline
- Collaborative and able to integrate technical inputs
- Sound professional judgement
- Clear written and verbal communicator
- Calm and organized in high-visibility public settings
Other Requirements
- UK-based role requiring travel to consultation venues across Greater London and surrounding areas.
- Availability to attend evening and weekend consultation events as required.
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