Job Details
Job title: Help Desk Operator (Reference 000012265). Permanent contract, Grade E. Salary range: £27,694 – £29,540 a year, actual salary £23,925 a year. Location: Kedleston Rd training centre and occasional corporate FM buildings. Hours: Monday to Friday 8 am – 4 pm, Term time only. Closing date for applications: 3 July 2026.
Responsibilities
- Provide a professional and welcoming front‑of‑house service, acting as the first point of contact for stakeholders, customers and visitors.
- Manage reception duties and deal with customer enquiries on a day‑to‑day basis to ensure a positive customer experience and efficient operation of the training centre.
- Support the FM helpdesk, responding to requests and providing assistance as required.
- Cover absences within the Operator pool and maintain continuity of service.
- Record visitor details accurately and coordinate with Area Managers and other teams to make efficient use of resources.
Qualifications & Skills
- Excellent communication skills, with the ability to respond to personal contact from customers in a way that meets Customer Service Standards.
- Experience or willingness to work in a front‑of‑house environment.
- Strong multitasking ability and skill at prioritising workload.
- Ability to work in partnership with Area Managers for effective and efficient use of resources.
Benefits
- Continued professional development opportunities & career conversations.
- 27 days annual leave (rising to 32 days after 5 years’ service), plus bank holidays.
- Local Government Pension Scheme.
- Team Derby Rewards – retail and leisure discounts.
- Tusker Car Benefit Scheme.
- Cycle2Work Scheme & free cycle training.
- Employee Assistance Programme, Wellbeing Calendar and Support.
- Equality Employee Networks – LGBTQ+, Disabled Employee Network, Carers, Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network.
- Support for colleagues who are carers.
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home‑based, we are able to offer more opportunities for people who need this facility. We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job. We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for. Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
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