Patient Services Administrator Central Operations Team
The Patient Services Administrator is essential to our urgent care operations, focusing on managing complex administrative tasks that require specialised knowledge and skills. This role involves processing a high volume of urgent care letters, overseeing GP links activities, and ensuring accurate management of clinical records and communications.
Main duties of the job
Key Duties & Responsibilities
- Urgent Care Administration
- GP Links Management
- Electronic Record Maintenance
- Clinical Communication Handling
- Out of Area Patient Management
- Death Recording
- PCSE Tasks and Emails
- Document Management
- Online Services Applications
- Staff and GP Queries
- GP Allocation Management
- Reporting
About us
- Be part of a friendly, experienced and supportive team
- Work in a centralised role supporting multiple practices
- Gain exposure to long-term condition management and enhanced services
- Enjoy a role with variety, responsibility, and real impact
- Supportive leadership and opportunities to develop your skills
If you enjoy being organised, making systems work better, and knowing your work genuinely helps patients and clinicians, we’d love to hear from you.
Job responsibilities
Urgent Care Administration
Efficiently process urgent care letters, ensuring timely handling of critical information.
GP Links Management
Oversee GP registration activities, deductions, amendments, and FP69 forms, maintaining accurate records and compliance with regulations.
Electronic Record Maintenance Manage degraded entries from electronic records, ensuring data integrity and prompt resolution of issues.
Clinical Communication Handling Pull clinical letters and emails into SystmOne for accurate data entry and documentation.
Out of Area Patient Management Coordinate communication regarding out-of-area patients, addressing their specific needs and enquiries.
Death Recording Accurately record and process death notifications in compliance with legal and organisational standards.
PCSE Tasks and Emails Handle tasks and correspondence related to the Primary Care Support England (PCSE) efficiently.
Document Management Organise filing and batch management of non-clinical documents, ensuring a systematic and accessible filing system.
Online Services Applications Manage online service applications to facilitate patient access to health care services.
Staff and GP Queries Respond to enquiries from staff and GPs, providing timely and accurate information.
GP Allocation Management Oversee usual GP allocation for new registrations and ensure appropriate patient assignment.
Reporting Run monthly reports to identify and reallocate newly diagnosed patients, ensuring accurate record management and continuity of care.
Support the achievement of QOF and other contractual targets through effective patient recall processes.
Manage recalls for long-term conditions, cervical screening, childhood immunisations, and vaccinations.
Recall patients on high-risk medications for monitoring, working in collaboration with the clinical and pharmacy teams.
Ensure patients are contacted in a timely manner and recall systems are accurately maintained.
Support national and local campaigns, ensuring data is submitted and targets are met.
Assist in the creation and maintenance of clinical rotas.
Respond to rota queries from clinicians and elevate issues where appropriate.
Work with management to ensure rotas align with demand, capacity and service requirements.
Person Specification
Experience
- Previous experience in an administrative role
- Strong organisational skills with the ability to manage recalls, deadlines, and competing priorities
- Excellent attention to detail and commitment to data accuracy
- Confident and professional communication skills, both written and verbal
- Ability to work effectively as part of a centralised team supporting multiple sites
- Good IT skills, including clinical systems and Microsoft Office
- Experience with long-term condition recalls and monitoring
- Experience with patient/customer databases
- Knowledge of Local Enhanced Services and claims processes
- Experience supporting data reporting or performance monitoring
- Understanding of primary care workflows and patient pathways
- Full UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr…