Assistant Manager

Job Title: Assistant ManagerLocation: EdinburghBasic Salary: £28,000OTE: £42,000 – £46,000+ per annumShift: 9:30 am – 6:30 pm Monday, Tuesday, Wednesday, Friday & Saturday. 9:30 am – 7:00 pm Thursday & 11:00 am – 5:30 pm Sunday. 5 out of 7 days working pattern.

Responsibilities

• Welcoming customers into the store and setting the tone for a professional, approachable, and customer-first environment.
• Leading by example on the shop floor – offering tailored advice on mobile plans, handsets, broadband, and tech accessories based on each customer’s needs.
• Managing day-to-day operations, ensuring the team delivers outstanding service and achieves commercial targets.
• Coaching and motivating team members to hit KPIs, build product knowledge, and grow confidence in selling and upselling telecom solutions.
• Overseeing the sales floor – stepping in to support team members, resolve customer queries, and drive performance.
• Monitoring and maintaining stock levels, processing deliveries, and ensuring all products are merchandised in line with brand standards.
• Handling transactions, returns, and customer escalations with confidence and care, ensuring every customer leaves satisfied.
• Taking ownership of store presentation, compliance, and cleanliness, ensuring everything is running smoothly behind the scenes.
• Reporting on daily/weekly sales figures, identifying areas for improvement, and putting plans in place to boost results.
• Feeding back insights to area managers and the wider franchise group to help shape promotions, training needs, and operational improvements.
• Bringing energy, organisation, and initiative – the go-to person when things need sorting quickly and effectively.

Qualifications

• Experienced in coaching and motivating teams to smash sales targets.
• Thrives in fast-paced, target-driven settings.
• Strong track record of delivering results, both individually and through others.
• Hands‑on and proactive – comfortable on the shop floor and reviewing performance.
• Passionate about tech and telecoms, staying up to date with the latest products, plans, and market trends.
• Clear, confident communicator who builds customer trust.
• Positive, solutions-focused attitude – driven by hitting goals and creating a brilliant in-store experience.
• Comfortable working independently and making decisions that benefit the team, the customer, and the business.

Benefits

• Monthly commission on performance with an uncapped structure.
• Exclusive staff discounts on phones, plans, and accessories – plus extended perks for friends and family.
• Access premium accessories at cost price.
• Regular team incentives, social events, and monthly recognition awards.
• Opportunity for personal and professional growth within an award-winning franchise.

#J-18808-Ljbffr…