Customer Service

Customer Service AdvisorLocation: NorthumberlandHours: Monday to Friday, 9:00am – 5:00pmContract: Permanent

Central Employment are recruiting on behalf of one of our clients for a Customer Service Advisor to join their growing team.

This is a great opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.

Key Responsibilities

• Handling inbound and outbound customer enquiries via phone, email and online channels
• Providing accurate information and resolving queries in a professional and timely manner
• Processing orders, updates and customer requests
• Maintaining customer records and ensuring systems are kept up to date
• Escalating more complex issues where required
• Working closely with internal teams to ensure a smooth customer experience

About You

• Previous experience in a customer service role is preferred
• Strong communication skills, both written and verbal
• A positive, can-do attitude with a customer-first approach
• Good attention to detail and organisational skills
• Comfortable using IT systems and learning new processes

What’s on Offer

• Monday to Friday working pattern – no weekends
• Supportive and friendly team environment
• Opportunity to develop and grow within the business

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