Contact Centre Representative – Part Time
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails and chats to provide timely, accurate and empathetic support.
Whether responding to enquiries, exploring customer needs or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast‑paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Hours & Shift Pattern
Option 1: 28 hours per week – 4 days a week, Monday to Sunday between 07:00‑22:00.
Option 2: 15 hours per week – 2 days a week, Monday to Sunday between 07:00‑22:00.
Salary
Option 1: £18,651.36 per annum (£12.81 per hour) with the opportunity to increase with KPI’s.
Option 2: £9,991.80 per annum (£12.81 per hour) with the opportunity to increase with KPI’s.
Location
Norwich – Hybrid (UK based). Any hybrid work must also be within the UK.
Training & Start Date
Full‑time training for 2 weeks, Monday to Friday 09:30‑17:00. Start date July 2026.
Requirements
- Minimum one year of experience in a customer‑facing role.
- Strong customer service skills; contact centre experience an advantage.
- Ability to navigate multiple systems; CRM knowledge is a plus but training provided.
- Adaptable, confident working across different teams and managing a variety of customer interactions, including complaints and sensitive issues.
- 5 Mbps upload and 15 Mbps download internet speed for hybrid work.
- Pre‑employment screening, including basic DBS checks and two years of referencing, must be completed prior to start date.
Responsibilities
- Engage with customers through inbound calls, emails and chats, providing exceptional service and support.
- Handle enquiries, explore additional customer requirements and make outbound follow‑up calls.
- Work closely with all departments to maintain quality, accuracy and outstanding customer service.
- Support the Customer Relations function, managing enquiries, resolving concerns and assisting with complaint handling.
- Be flexible in working across different teams within the Contact Centre based on operational needs.
Benefits
- Annual leave entitlement: 174 hours (Option 1) or 93 hours (Option 2), including bank holidays that may be worked if rota’d.
- Discounts on groceries, shopping, holidays, insurance, restaurants and more.
- 24/7 employee assistance programme with an app.
- Family and friends’ discounts on services & products.
- Pension scheme, up to 3% company matched.
- Free on‑site parking.
Equal Employment Opportunity
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process due to disability, please contact the careers team on 01425 626337.
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