Job Summary
The National Logistics Administrator provides comprehensive administrative and operational support to the National Logistics Team. The primary focus of this role is supporting the Senior National Logistics Coordinator with the Amazon account, ensuring all purchase orders are handled efficiently and in compliance with vendor requirements. The role also supports order processing, ensuring seamless coordination between internal departments and external logistics carriers.
Responsibilities
Specific Customers:
- Coordinate the processing and fulfilment of Amazon purchase orders, ensuring accurate data entry, scheduling, delivery booking and compliance with Amazon requirements.
- Process national and e‑commerce sales orders, including stock transfers, and delivery scheduling across internal and external warehouses to meet customer timelines and compliance requirements.
- Generate compliant labelling and delivery documentation in line with Amazon and national account specifications.
- Maintain and update open order books to provide real‑time status reports on all pending deliveries.
- Assist in the administration and investigation of Amazon chargebacks and shortage claims, preparing documentation for dispute resolution and supporting the Senior National Logistics Coordinator.
- Conduct regular reviews of Amazon and national account delivery manuals to ensure consistent operational compliance.
- Liaise closely with sales and logistics teams to ensure fulfilment accuracy and proactively address any operational challenges.
- Identify and document non‑compliance issues, contributing to problem logs and assisting with corrective actions to maintain high service standards.
General:
- Provide operational cover for the National Logistics team during peak demand or staff absence periods.
- Maintain high office standards and contribute to effective housekeeping within the department.
- Execute additional administrative or logistics tasks assigned by the Senior National Logistics Coordinator or National Logistics Manager to support business objectives and continuous improvement initiatives.
Qualifications
Essential:
- Always exhibits correct behaviours and delivers required results.
- Proven ability to perform effectively under pressure and meet stringent deadlines.
- Exceptional attention to detail and commitment to accuracy in data entry and documentation.
- Superior communication skills, both written and verbal, with the ability to engage stakeholders at all levels.
- Strong organisational and numeracy skills.
- Demonstrated ability to multitask and adapt to shifting priorities in a fast‑paced environment.
- Proficiency in Microsoft Office applications (Excel, Outlook).
- Experience working within a collaborative team environment.
- Proactive approach to forward planning and problem‑solving.
- Ability to interpret complex customer requirements into practical, operational solutions.
General:
- Previous experience utilizing SAP or similar ERP systems.
- Background in a busy logistics or warehouse distribution environment.
Benefits
Competitive salary and a comprehensive benefits package, including 24 days holiday (rising with service) plus bank holidays, a birthday or wellbeing day off, private medical insurance, and staff discount on all products. Hybrid working environment available for certain roles to balance work and life.
Equal Opportunity Statement
asmodee is committed to ensuring equal opportunities and fair treatment in the workplace for all employees and job applicants. We strive to create a workplace where everyone is treated with respect and dignity.
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