Operations Agent

Job Description

Key Responsibilities

• Deliver outstanding customer service both face-to-face and over the phone
• Manage incoming calls and respond to customer queries in line with company procedures and service standards
• Support the day-to-day administrative and operational activities within the Service Centre
• Welcome and assist all visitors to the Service Centre in a professional manner
• Handle problem shipments and arrange redistribution in accordance with company procedures
• Use internal systems and applications to accurately process operational tasks
• Prioritise and manage workload effectively in a fast-paced environment
• Maintain compliance with Health and Safety, customs, security, and company policies
• Act as Service Centre Receptionist when required
• Work collaboratively with colleagues to ensure consistently high service levels
• Escalate any operational or security concerns appropriately

Skills and Experience

• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Good IT and administrative skills
• Ability to multitask and work under pressure
• Strong problem-solving and decision-making abilities
• Confident building working relationships across teams
• Operational or logistics experience preferred
• Knowledge of Dangerous Goods procedures would be advantageous
• Previous experience within express logistics or operational processing is desirable

£27967 / year

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