Customer Assistant – Service

Overview

We’re looking for friendly, approachable people to join our Service team, giving customers a great experience at the checkouts, self‑serve tills, and kiosks. You’ll help customers with their shop, process transactions smoothly, and offer great service with a smile—making sure they leave feeling looked after and welcome.

You’ll also be trained to support other parts of the store, like our famous Market Street or Replenishment teams, so this is a great role for a team player who is ready to help wherever you’re needed.

Responsibilities

• Assist customers with shopping and process transactions.
• Provide excellent service with a friendly, approachable attitude.
• Support additional store teams as required.
• Operate checkouts, self‑serve tills, and kiosks safely and efficiently.

Qualifications & Expectations

• Helpful and friendly approach.
• Enjoys staying active and being hands‑on.
• Works well in a busy, structured environment.
• Comfortable using equipment safely and following processes.
• Loves to help support customers and resolve their queries.
• Over the school leaver’s age; some roles require over 18 due to health and safety.

Benefits

• Fully flexible shift patterns.
• Six weeks holiday (including bank holidays).
• 15% discount in our supermarkets and convenience stores from day one.
• Additional 10% discount card for a friend or family member.
• Career progression & development opportunities.
• Subsidised in‑store cafe or shop‑floor ranges.
• Competitive pension and life assurance.
• Healthcare/Well‑being benefits including Aviva Digital GP and Morrisons MyPerks.
• Optional payroll charity donations.
• Family‑friendly policies: 26 weeks maternity & adoption leave, neonatal & fertility leave.

EEO Statement

We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage, please let us know and we’ll be happy to support you.

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