Service Design Assistant

Job Title: Junior Service Design Assistant

Role Type: Contract

Length: 6 Months initial

Location: Dartford (1-2 days per week)

Our client is looking for a proactive and organised Junior Service Design Assistant to support projects through service design, transition and operational readiness. This is a great opportunity for someone with strong people skills and an interest in service management to help improve documentation, support models and project handovers.

Key Responsibilities

• Attend project meetings and support teams with service design guidance.
• Review service design documents and recommend improvements.
• Create support models and transition pages for projects.
• Work with project managers to track completed transition tasks.
• Create, review and update project and service wikis with support team leads.

Key Experience

1. Essential:
   • ITIL experience
   • Experience in a similar role.
   • Strong organisational skills
   • Excellent interpersonal skills
2. Desirable:
   • ITIL qualification
   • Confluence experience
   • ServiceNow experience

If this sounds like the role for you, please provide an up to date CV for consideration and apply NOW.

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