Apprentice Membership Services Administrator

We are seeking a Membership Services Administrator Apprentice to support the ongoing success of the business through key membership administration tasks. The role is office‑based, Monday to Friday, in the Hatfield Club office.

Responsibilities

• Maintain accurate membership records
• Handle member communications
• Support processes such as refunds, reconciliations, migrations and Direct Debit runs
• Assist with learning for the Customer Service Level 3 Apprenticeship (including Customer Insights, Positive Customer Experience, Service Performance, Customer Journey, Ownership and Responsibility, Culture and Environmental Awareness)

Qualifications

• Excellent organization, communication, and time management skills
• Ability to manage workload independently and use initiative
• Methodical and logical approach with strong attention to detail
• Positive team player who can work collaboratively
• Motivated, eager to learn, and keen to develop new skills
• Eligibility to complete the apprenticeship programme

Benefits

• Free club membership for you and your family
• 50% discount on food and drinks
• Discounts on swimming, tennis lessons and personal training
• Opportunities for career advancement through internal training and development
• Wagestream App for on‑demand pay
• Access to the club benefits suite

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