Caldbeck Surgery is located on the northern edge of the Lake District National Park, and serves 4,400 patients over 100 square kilometres of rural Cumbria.
We are a team of 30 people including 5 GP partners, with a strong educational ethos.
We are part of the Keswick and Solway Primary Care Network, which covers 43,500 patients from the Solway coast to Keswick and Carlisle.
Job Summary
We have a vacancy in our admin department for a new workflow team member.
This position can be offered as an apprenticeship for anyone over 18 years old who would like to gain a Business Administration Level 3 qualification.
Closing date: 28th June 2026
Main Duties
Alongside other team members you will deal directly with all correspondence coming into the surgery and complete other administrative tasks such as organising immunisation clinics, checking new patient notes and stock control.
You will be using the EMIS clinical system to record patient‑based data and use a multitude of web‑based reporting and screening systems.
You will take initiative in the maintenance of our website, the creation of social media platforms and the ongoing management of these platforms to promote the surgery and NHS health campaigns.
Working Hours and Contract
22.5 hours per week
- Monday 9am – 5pm
- Tuesday 9am – 5pm
- Friday 9am – 5.30pm
Permanent contract
Person Specification
- Highly literate, with good written English and the ability to understand and learn technical medical terminology.
- Highly IT literate with experience of Microsoft Outlook, Word and web‑based applications/forms.
- Able to work well in a team environment, sharing workload and collaborating with the admin and wider surgery team.
- Excellent personal communication skills; able to deal with patients and their carers in a sensitive and professional manner.
- Previous experience of office administration in a small business environment.
- Familiarity with local area and NHS services.
Qualifications
No formal qualifications required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required to confirm no previous criminal convictions.
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