Administrative Assistant – Physiotherapy
We are seeking to recruit a Band 3 admin and clerical support staff member to support our Pelvic and Maternal Health Physiotherapy Team. This role has arisen as part of the integration of the Perinatal Pelvic Health Project to the already well established Pelvic and Maternal Health Physiotherapy Team at the Norfolk and Norwich University Hospital. The Perinatal Pelvic Health Project is part of the NHS Long Term Plan to provide NICE-recommended treatment for pelvic health problems during pregnancy and for one-year post-childbirth to all women. The Norfolk and Norwich University Hospital has been an early implementer of this national project and the full integration of this service into the NHS trust is an exciting and key development in ensuring the continued development of this service.
In this role, you will provide administrative support for the Perinatal Pelvic Health Service work that the Pelvic and Maternal Health Physiotherapy Team is undertaking at the Norfolk and Norwich University Hospital. This will include tasks such as data entry support to an electronic portal, patient information gathering, communicating outcomes to team colleagues, sending correspondence emails, and inviting patients into pathway of care within required timeframe.
You will receive supervision and annual appraisal and take an active role within your own personal development using our competency framework.
Main duties of the job
Motivated and organized individual to provide administrative and data entry support to the Perinatal Pelvic Health service; including gathering information and weekly confidential patient data set, patient data entry onto an electronic portal, communicating outcomes to team colleagues, sending correspondence emails and letters, and printing.
To deliver an effective and competent level of clerical support and consistently deliver a client-focused service which promotes good customer service and effective working relationships.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Benefits
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24‑hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities
- Provide secretarial support to the Divisional Leadership team, including maintaining a diary, arranging meetings including room bookings and taking minutes as requested
- Organising meetings which involves
- Booking rooms
- Produce and circulating agendas
- Taking minutes and disseminating to relevant parties both within the NNUH Trust and relevant organisations
- Produce letters, documents and reports in a format suitable for professional and public use on behalf of the Divisional Leadership team as and when required
- Utilise information supplied from others to design, create, produce and distribute a monthly updates/reports
- Under the direction of the Leadership team produce action plans relating to the Divisional and Directorate operational issues;
- Support robust record keeping of evidence for CIP workbooks monitoring
- Maintaining an up to date register of all users of the CQUINS database
- To maintain annual leave, study leave and sickness records of all members of the Divisional Leadership team
Please see the attached job description for full details.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.
Person Specification
Qualifications
- Good general standard of literacy and numeracy
Experience
- Significant previous experience of working in an administrative/secretarial role
- Experience of Microsoft Office packages
- NHS experience
Skills
- Excellent communication and interpersonal skills
- Able to work on own initiative
- Ability to prioritise own work
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,760 to £27,476 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working, Home or remote working
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