Healthcare Assistant (HCA) & Phlebotomist – 20-25 hours per week

Healthcare Assistant (HCA) & Phlebotomist – 20‑25 hours per week

Supporting the practice in achieving the Quality and Outcomes Framework (QOF) and supplementary national services (SNS) as well as local initiatives towards patient care.

Responsibilities

• Assist in long‑term management reviews for conditions such as diabetes and hypertension.
• Assist in Minor Surgery Clinics.
• Conduct BP checks, new patient registrations checks, primary prevention and asthma reviews, urinalysis, height, BMI, smoking and weight advice.
• Work under supervision of clinicians to provide patient care.
• Perform measurements of blood pressure, temperature, pulse, rhythm, height and weight.
• Refer patients to weight management services.
• Carry out peak flow measurements/FENO following additional training.
• Collect specimens, perform urinalysis and apply dressings as directed by the practice nurse.
• Provide new patient health checks.
• Recognise changes in patient observations and report and act accordingly.
• Assist in emergency management.
• Enable patients to access appropriate professionals.
• Act as a chaperone.
• Provide health‑promotion literature.
• Maintain emergency trolleys and home‑visit bags.
• Carry out NHS health checks, CVD/diabetic and other appropriate reviews.
• Administer flu, shingles and pneumococcal vaccines as per ICB/practice guidelines.
• Contribute to infection control management.
• Spirometry & FeNO.
• Order vaccines as directed.
• Check stock and drugs for temperature and expiry.

Qualifications

• GCSE grade A to C in English and Maths, NVQ level 3 in Health and Social Care literate and able to perform basic numerical calculations.
• Fluent in spoken and written English; accurate record‑keeping.
• Ability to store and retrieve files from numerical, alphabetical and computerised filing systems.
• Computer skills including EMISweb clinical system; able to work on own initiative.
• Organise delegated work.
• Health Care Support experience; qualified and fully phlebotomy trained with experience.
• Experience of dealing with the public face‑to‑face and over the telephone.
• Experience within a practice setting, as health care assistant or equivalent.
• Knowledge of local community; understanding of a multi‑cultural, racially diverse population.
• Awareness of health and safety issues; understanding of accurate record‑keeping; understanding of equal opportunities.
• Understanding of patient confidentiality and consequences of breaching it.
• Ability to work as part of a multidisciplinary, multi‑agency primary care team.
• Polite and helpful manner.
• Enthusiasm to learn and openness to alternative working practices.
• Flexible with working hours.
• Must have Hepatitis B/Covid vaccination or be willing to undergo a vaccination programme.
• Maths & English at GCSE level or equivalent.
• Fluent in one or more local community languages and willingness to use it in working with the public.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.

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