The Role
We are looking for an experienced and inspiring Wellbeing Hub Supervisor to join our Brent Cross Wellbeing Hub. You’ll be responsible for building a NEOM Wellbeing community, delivering unforgettable events, customer outreach, and promoting team learning and development.
As a key member of the retail team, you will support the Store Manager across all aspects of the store, from stock management and operations to local commercial strategy and business planning. You must be able to work well in a team, thrive on pressure, and react to change positively while maintaining professionalism.
This role requires someone available to work weekdays and weekends; late nights, travel to other stores and events may also be required.
Why NEOM Wellbeing?
At NEOM Wellbeing, we’re more than just a company – we’re a movement. Our mission is to Supercharge Wellbeing with 100% natural fragrances at our heart, empowering our people, nurturing our communities, and respecting our planet.
If you want to work for an award‑winning, B Corp‑certified business leading the way in wellbeing, look no further. We care for our staff with extra wellbeing days, time off to volunteer, time off on your birthday, enhanced healthcare coverage, sick leave, competitive maternity entitlement, and a monthly product allowance with staff discounts.
What You Will Do
- Responsible for the day‑to‑day running of a standalone store and team alongside the store manager
- Drive forward sales, KPIs and company objectives
- Complete targets, payroll, rotas, stocktakes, and weekly reports
- Organise and support in‑store and field events to promote NEOM as a brand while working with partnering businesses
- Recruit, develop and mentor a team with a focus on training and education
- Always provide the highest standard of NEOM customer experience in store to inspire wellbeing
- Proactively identify opportunities to contribute to the wellbeing of our people and planet, fundraise for our partnered charity through in‑store events and/or brand partnerships
- Lead and champion community initiatives, providing inspiration and opportunities for volunteering, improving the local community, and ensuring an inclusive environment
What We Would Love
- At least 1 year minimum experience in a Retail Supervisor role, ideally in a standalone store environment
- Experience in the Health & Beauty Industry
- A passion for wellbeing
- A love of customer service and the ability to translate this to inspire colleagues
- Meticulous attention to detail
- Someone who thrives in a collaborative and supportive team
- Alignment with NEOM values and a keen interest in wellbeing
- Desire and capability to coach and develop your team to reach their full potential
- Commercially driven, seeking constant brand opportunities to increase store footfall
- Positive energy that will inspire others
Benefits
- 25 days holiday plus bank holidays
- Time off on your birthday
- Time to recharge and reset
- A free NEOM product each month, plus staff discount to enjoy
- Private health insurance, inpatient & outpatient cover, GP consultations, therapies and mental health support
- Time off for volunteering and support for personal fundraising efforts
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