Sales Support Advisor (Part-Time)

Sales Support Advisor

Location: Newcastle upon Tyne, United Kingdom

Company: One Utility Bill

Salary: £27,976 per annum (pro-rate)

About the role

The Growth teams are at the core of One Utility Bill. As our Sales Support Advisor, your determination, dedication, and attention to detail will ensure that our teams can perform at their best to achieve our ambitious targets.

Responsibilities

• Address queries and issues from letting agents via phone, email and live chat.
• Monitor customer self-sign ups to process sales and contribute to our B2C sales targets.
• Contact inbound leads with added card details to progress them to package completion.
• Liaise with and support our Growth Leaders to work towards business and team goals.
• Validate sales to ensure quality and improve customer experience.
• Propose ideas and suggestions for process improvements and efficiency gains.
• Provide drop and roll support to different teams and cover absences when required.
• Support projects across the Growth teams.
• Manage difficult meter issues in the funnel and work with teams and suppliers to resolve them in a timely manner.
• Complete administrative tasks to update information on internal systems, ensuring customers receive the expected experience.
• Liaise with suppliers and letting agents to resolve issues with utility registration.
• Work within SLAs and manage time efficiently across projects.

Requirements

• Strong verbal and written communication skills.
• Confident phone manner.
• Ability to multi-task and prioritise tasks.
• Self-motivated and positive attitude.
• Problem-solving skills.
• Resilience, patience and empathy.
• Adaptable and fast learner.

Benefits

• Annual salary of £27,976 (pro-rate).
• £2,000 per year in bonuses paid to the full company if objectives are achieved (pro-rate).

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