Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? If so, we’d love to hear from you. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: Starting rate £12.75 per hour, increasing to £13.44 once full training has been completed.
Location: Cambridge
Job Type: Part-time – 15 hours per week. Full flexibility required from Monday to Sunday; additional days may occasionally be required.
Potential to earn up to £2,000 extra annually in discretionary bonuses, prorated and based on performance against key KPIs.
About The Role
As a Store Colleague at H&T, you will be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – ability to speak additional languages is highly valued, though not required
Qualifications
You don’t need experience in pawnbroking; a genuine interest in people, a strong sense of integrity, and a willingness to learn are essential. We provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Benefits
We recognise and reward your commitment with a salary increase upon successful completion of training. 94% of our store colleagues reach the next salary stage within 15 months of joining us.
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle‑to‑work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to join a company that puts people first? Apply today and start your journey with H&T – where your contribution truly matters to us, our customers and our local communities.
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