Receptionist Urgent Treatment Centre
The closing date is 19 June 2026
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
- Midlands Partnership University NHS Foundation Trust
- North Staffordshire Combined Healthcare NHS Trust
- University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
- Staffordshire and Stoke-on-Trent Integrated Care Board
To provide a high quality, confidential and comprehensive reception and administrative service for patients and visitors attending the Walk in Centre and Minor injuries Unit, supporting them with any queries.
Nature of the Service
The Walk in Centre and Minor Injuries Unit provide a Minor Injuries/Minor illnesses service operating 365 days a year 7am-10pm.
Main duties of the job
- Registering patients upon arrival in a timely manner, being the first point of contact for our patients.
- Book patients into the Centre (directing to kiosk booking system if appropriate).
- Deal with telephone enquiries professionally and redirect appropriately (111 etc.) and communicate what services we offer.
- Photocopy/fax documents/notes when required.
- Ensure accurate records are kept paper or electronic.
- Use the Hospital systems (CareFlow, iPortal, Spine, WASP etc.).
- Undertake filing, extracting notes and other documentation as required or requested.
- Direct patients to other departments within the hospital when required.
- Effectively communicate to understand and overcome barriers when dealing with the public.
- Ensure standards are maintained and Trust policies are adhered to.
- Escalate any queries to the Office Manager.
- Receive supervision and complete work delegated by the Office Manager.
- Check that the waiting room and kiosk foyer area are always clean and tidy and report any issues in a timely manner.
- Ensure safe use of equipment and report any maintenance issues.
- Collect prescription charges as and when required.
- Support new starters in demonstrating routine reception activities and processes.
- Complete staff surveys as and when required.
- Book appointments for patients to the Hand & Fracture Clinic and Central Treatment Suite.
- Scan referrals through to the Ear, Nose and Throat (ENT) Department.
- This role is not eligible for visa sponsorship. If you are required sponsorship, your application may be withdrawn.
Person Specification
Experience
- Proven experience of working in a face‑to‑face reception environment.
- Level 2 functional skills or equivalent in English and Mathematics.
- Previous reception experience within a healthcare setting.
- NVQ I or II or its equivalent in Customer Care.
Skills
- Standard in the use of Microsoft Office: Word, Excel.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the D&B Service.
Employer: Midlands Partnership NHS Foundation Trust
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