Head of Consumer Protection
Consumer Council for Northern Ireland
Salary: £47,304 – £49,515
Location:Belfast
Closing date for applications:Monday 6 July 2026 at 5pm
The role
The Consumer Council is recruiting for a Head of Consumer Protectionto join our busy Consumer Engagement Directorate, as a member of our Wider Leadership Team.
Were looking for an experienced and collaborative leader to head our award winning Consumer Protection Team, supporting consumers across Northern Ireland.
If you are passionate about supporting and protecting consumers, while leading an impactful frontline service, we would love to hear from you.
Eligibility criteria
You will need proven experience of:
- Managing a high-volume customer advisory or complaint handling service that utilises multiple communication channels and meets quality standards.
- Developing and optimising a casework portfolio to agreed protocols, while reporting data and evidence to senior management.
- Developing and maintaining effective and trusted stakeholder relationships to deliver positive outcomes for consumers, service users and/or businesses.
- Leading a team to deliver a service, managing their performance, supporting their development and delivering outcomes.
Salary & Benefits:
Salary: £47,304 – £49,515
At the Consumer Council, you will receive an excellent pension scheme with 34.25% employer contribution, 25 days annual leave and 12 statutory holidays and excellent opportunities for professional development.
The Consumer Council currently operates a hybrid working model.
For further information on this role and to apply, please click apply.
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