Customer Care Administrator – Housebuilding

The role: To support the customer care department in the provision of high-quality care and service to our customers and providing an excellent administration service to the department. Duties: Handle telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers. Building and maintaining relationships with clients and external contractors Complaint handling Distributing the post and taking ownership of any administration of customer enquiries received via Royal Mail. Produce letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager. Assist the customer care manager in ensuring any remedial work is managed and completed Liaising with external contractors Diary management for the customer services manager Ensuring registration of all homes on the day of legal completion. About you: Extensive administration experience within a similar environment Experience working with a housebuilder essential Exceptional attention to detail Friendly and professional manner Strong communication skills Proficiency in MS Office packages and IT systems Benefits In return, we offer a wide range of rewards and employee benefits such as: 33 days annual leave (pro-rata for part time or FTC positions, increases with length of service) Salary Sacrifice Pension Scheme Life Assurance Cycle to Work Scheme41bf1e1f-b16b-4260-a40a-17c77a06fd15…