Service Desk Manager – Ashton-Under-Lyne
Number of Positions:1Salary:52,022 – 57,187 per annum (plus car allowance of 5,052 per annum)Working Hours:35 hours per week.Location:Cavendish 249, Ashton-under-LyneJob Category:ITRegion / Division:Ashton Under-LyneBusiness Unit: IT
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?
- Role: Service Desk Manager
- Location: Ashton-under-Lyne
- Salary: 52,022 – 57,187 per annum (plus car allowance of 5,052 per annum)
- Benefits: Flexible working arrangements, Pension, Occupational Sick Pay, BHSF Health Membership
About the role:
We are looking for an experienced and peoplefocused IT Service Desk Manager to lead our frontline IT support and workplace technology services.
The Service Desk Manager is accountable for the comprehensive delivery of first line and some second-line IT support services throughout the organisation.
The role holder will establish, implement, and continuously enhance policies, processes and procedures that support a high-performing service desk to ensure a consistent and professional experience for all end users.Furthermore, the Service Desk Manager serves as the organisational lead for ITIL Incident and Problem Management, promotes a proactive approach to reducing ticket volumes, and acts as the escalation point for all breaches of Service Level Agreements (SLAs).
For more information regarding the role, please refer to the job pack below.
About the department:
All of Jigsaw’s essential services rely on quality information, systems and technology supported by the 60 members of the IT department.Working to a brand-new IT Strategy, the team has exciting challenges like enabling colleagues to work effectively from anywhere, automating processes and improving digital services for our customers, whilst always improving security.
The team is also innovating in its ways of working, ensuring transparency, a keen focus on outcomes and faster delivery of benefits to the business.
Who we are:
Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.
We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
Why join us?
Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).
We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4-day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.
If this sounds like the perfect job for you then dont hesitate to apply now!
We reserve the right to close this vacancy early should we receive a sufficient number of applications.
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