Head of Control, Support & Quality

Head of Control Support and Quality

Location: Prenton

Salary: Up to £103,000 per year, with a 30% annual bonus (performance related), private healthcare (family), and a monthly car allowance.

Key Responsibilities

• Lead emergency planning and business continuity for the Control Room to ensure preparedness during high‑risk network events and national power outages.
• Develop and drive restoration strategies to reconnect over 2million customers after a total GB shutdown.
• Collaborate with government bodies, regulators, and industry leaders to represent ScottishPower in national forums.
• Oversee quality assurance across the OCC team, ensuring accurate data and system integrity.
• Guide Control, Support and Quality teams in planning and performance management.
• Manage real‑time system interfaces to maintain compliance and operational readiness.
• Coach and develop a skilled engineering team, fostering a culture of excellence and innovation.
• Champion change to boost customer service and productivity across the network.

Qualifications & Experience

• Proven leadership experience with the ability to inspire and drive performance.
• Strong background in emergency management and crisis response.
• Solid understanding of compliance frameworks and regulatory standards.
• Broad operational insight across Distribution, Transmission, or ideally Generation.
• Commitment to delivering results without compromising safety, quality, or customer service.
• In‑depth knowledge of health, safety, and environmental legislation.
• Expertise in network and business data systems, including SCADA network management.

Benefits

• Competitive salary reviewed annually.
• Employer pension scheme with double match up to 10% of personal contributions.
• 36 days annual leave, with the option to purchase additional days.
• Share schemes, payroll giving and charity matched funding, technology vouchers.
• Electric vehicle and cycle‑to‑work schemes, public transport season ticket loans.
• Healthcare benefit options: dental insurance, private medical insurance, health cash plan, annual health assessments.
• Life assurance (4× salary) and access to financial wellbeing support.
• Discounts on shopping, leisure, restaurants, gyms, and travel insurance.

ScottishPower welcomes applications from people of all backgrounds, identities, and experiences. We are committed to creating a workplace where everyone feels they belong and can thrive, and we provide reasonable support or adjustments for candidates with disabilities, long‑term conditions, mental health conditions or who require pregnancy‑related support. Interested candidates may contact careers@scottishpower.com for further assistance.

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