Actuarial Assistant Manager, Customer Solutions

Actuarial Assistant Manager, Customer Solutions

Full‑time position (will consider reduced hours). Salary: Competitive package available.

Location: Edinburgh, working in a hybrid style – at least two days per week or 40% of time spent in our Edinburgh office.

Responsibilities

• Deliver good outcomes for customers by supporting the resolution of issues across a range of insurance and pension products.
• Analyse data, design and run models to calculate redress and corrected policy positions.
• Provide expert input into customer treatment approaches.
• Ensure calculations are accurate, well‑controlled, and compliant with actuarial standards.
• Contribute to continuous improvement in how we deliver efficient, high‑quality solutions.

Qualifications

• Qualified or partly qualified Actuary.
• Strong technical ability in analysing problems, determining solutions and specifying and building calculations.
• Strong Excel modelling skills.
• Knowledge of pensions and/or life assurance products.
• Experience working in an Agile project environment is beneficial.

Diversity, Equity and Inclusion

We are committed to creating an inclusive workplace. We offer reasonable adjustments for colleagues with disabilities and are a Disability Confident Leader, guaranteeing interviews for applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.

Benefits

• A generous pension contribution of up to 15%.
• An annual performance‑related bonus.
• Share schemes including free shares.
• Discounted shopping.
• 28 days holiday, plus bank holidays.
• Wellbeing initiatives and generous parental leave policies.

Contact us: careers@lloydsbanking.com

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