Customer Service Manager – Maghull

Customer Service Manager

We are looking for an experienced manager to lead our customer service team, ensuring outstanding service and store performance.

Responsibilities

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to customer feedback and react accordingly
• Ensure market leading availability across the store.
• Work with other managers in store to lead a supportive and performance-driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resources are planned thoroughly

Benefits

You will receive competitive salary, bonuses, attractive pension scheme, private healthcare and colleague discount. Family‑friendly policies include 26 weeks maternity and adoption leave, neonatal and fertility leave.

About You

Whether it is previous experience in retail, hospitality, travel & tourism, we want someone passionate about delivering exceptional customer service.

Qualifications

• Experience of managing a team in a fast‑paced environment
• Great communicator who can share knowledge, experience and best practices
• Ability to build and maintain relationships with key stakeholders across all areas while remaining flexible
• Adaptability to change and able to challenge effectively
• Managerial skills to actively listen to and respond effectively to customers and colleagues

Equal Opportunity Statement

We are an equal opportunities employer and welcome applications from all sections of the community.

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