Join McCarthy Stone as a Relief House Manager – Make a Difference Every Day! Are you passionate about delivering outstanding customer service? Do you thrive in dynamic environments where multitasking and problem-solving are key? If you enjoy organising social events and helping others, we have the perfect opportunity for you.
About the role
McCarthy Stone is seeking a Relief House Manager to join our dedicated team, covering ad hoc shifts at our estates in and around Barnet, North London. Flexible hours to be agreed upon with the Operations Manager. The hourly rate is £14.50, plus mileage reimbursement for travel.
Why Work with Us?
- Group personal pension
- Life assurance
- Medical screening
- Comprehensive induction and training
- Excellent career progression opportunities
- The chance to work in stunning surroundings
Responsibilities
- Welcoming new homeowners and helping them settle in
- Providing a friendly front‑of‑house service and assisting visitors
- Offering support, guidance, and communication between homeowners, families, and service partners
- Managing the estate, ensuring it is safe, secure, and well‑maintained
- Responding to emergencies with professionalism
- Facilitating social interactions and helping homeowners enjoy their retirement
Qualifications
- Excellent communication skills and a “can‑do” attitude
- Extensive experience in a customer‑service role
- Professional approach with high standards
- Flexibility and reliability for out‑of‑hours calls
- Resilience and effective problem‑solving skills
- Basic health and safety awareness (preferred)
- Good computer literacy, including Microsoft Word and Outlook
- First aid qualifications (preferred)
EEO Statement
At McCarthy Stone, we celebrate diversity and welcome applications from all backgrounds.
About Us
As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list.
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