Assistant Operations Manager
Location: Leicester Properties
Salary: £29,000 up to £32,000 + bonus
Hours: Working 5 days out of 7 between 8:00 am and 8:00 pm (37.5 hours per week)
Job Profile
We are looking for a full‑time, permanent Assistant Operations Manager to join our student accommodation team. You will support the Operations Manager in financial performance, facility maintenance, safety, and customer experience across our properties.
Key Responsibilities
- OWN – Lead the management of selected onsite departments, fostering teamwork and delivering high levels of service.
- DO – Support the Operations Manager with financial performance, build relationships with staff, contractors and universities, and maintain a safety‑first culture.
- TEACH – Create a welcoming environment for residents, ensuring the physical appearance of properties is exemplary and maintaining occupancy throughout the year.
- LEARN – Commit to personal development; become the subject‑matter expert on day‑to‑day building operations and guide the team to achieve full compliance.
- COLLABORATE – Work closely with people teams and operational units to deliver the best customer experience, share ideas, and implement improvements.
Challenges
- Act as the bridge between the team and Operations Manager, making judgement calls with limited information.
- Cover customer service shifts during absences, keeping all service standards high.
Our Culture
Student Roost values people and offers a supportive environment that rewards growth and unique ideas. We strive to be a 24/7/365 home away from home for students and support our staff’s career development.
First Six Months
Month 1 – Learn the company culture and processes, build relationships with team members, and understand student demographics.
Month 3 – Gain comprehensive knowledge of the building, maintain high standards of compliance, and participate in projects related to debt, sales, and the summer turnaround.
Month 6 – Establish strong relationships with team members, support customers, and manage rebooking, sales, events, compliance, safety and welfare.
As part of our safety‑first culture, a Basic DBS check is required for this role.
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