We are looking for an individual to join our Customer Solutions department, working initially in a twelve-month fixed term contract.
Why should you join our Customer Solutions team?
Customer Solutions is a vibrant and fun department, looking after all customers in the final 4 months of their PCP agreement. Our specialist team have a goal to retain as many customers within the brand as possible, either through dealer referrals, or refinancing their GFV. We also manage TFS’s Staff, Friends & Family product, around 20-30 additional customers per month.
Sitting in the Sales & Marketing department, we are in a truly unique position as the only customer facing department in this area, giving us the opportunity to support on sales-focused pilots, and developing our processes to provide support to our Centre Network.
We are a supportive department, where we foster a learning and self-development culture and proactively encourage each other to continue bettering ourselves.
Duties
- Answering calls received from customers who are entering their end of agreement period, to arrange a refinance for them
- Proactively making outbound calls to contact customers who are reaching the end of their existing agreement and exploring their available options
- Providing customers with a tailored refinance quotation, checking the quotation is affordable and the best outcome for the customer
- Liaise with third party dealerships to ensure customers’ expectations are met
- Responsible for your own Staff, Friends & Family customers, ensuring the customer is given all relevant information and can evidence good customer outcomes were provided throughout the customer journey
- Manage all referrals from internal staff members & TGB
Experience you’ll gain
- In depth training modules to improve sales techniques
- Gain a better understanding of the end of contract strategy
- Working within a dynamic and fast-paced environment that encourages personal development and fosters growth
- Supportive work relationship with management board and fellow team members
Requirements
Key Experience & Skills:
Essential:
- Strong written and verbal communication skills.
- Proficiencies in Microsoft Office, particularly Excel.
- Good time management and organisational skills.
Desirable:
- Telephone/sales experience
- Knowledge of finance products
- Awareness of the Toyota/Lexus vehicle lineup
Benefits
- Hybrid working pattern is 2 days in the office and 3 days from a location of your choice
- Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
- Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)
- Generous annual leave of 25 days which increases with service and holiday purchase optionPrivate Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
- Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
- Employee Assistance Program
- Eye tests
- Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
- Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion
- Dress for your day policy to make you feel comfortable at work
- Eco HQ, free parking & restaurant
- Two volunteering days per year
- Reward gateway voucher discounts
- Flexible working scheme and we welcome flexible working conversations at interview
- Regular 121s with your manager, a personal development review (PReview) each quarter
- A wide range of learning & development opportunities including Linked In Learning courses
- £250 contribution towards you learning something new outside of work
- Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December – it is so much fun!
At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process.
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