FM Helpdesk Team Leader – Drive SLA Excellence

Company: Carlisle Support Services
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Job Description:

Carlisle Support Services in Luton, United Kingdom is seeking an FM Helpdesk Team Leader responsible for day-to-day leadership and performance of the Helpdesk function. You will manage reactive and planned maintenance activities in line with contractual SLAs and KPIs while leading a team of 4 Helpdesk Operatives.

The ideal candidate will possess experience within an FM Helpdesk environment, strong communication skills, and a solid understanding of SLA-driven operations. This full-time role offers a salary of £33,280 annually along with various benefits.

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Posted: June 16th, 2026