Customer Onboarding Project Manager

Customer Onboarding Project Manager

Uxbridge

Hybrid Working

Up to £45,000 + Benefits

We are recruiting for an experienced Customer Onboarding Project Manager to join a growing technology‑led organisation based in Uxbridge.

Key Responsibilities

• Manage end‑to‑end customer onboarding and implementation projects
• Own project plans, timelines, milestones, and customer deliverables
• Lead customer kick‑offs, status meetings, and go‑live activities
• Coordinate cross‑functional teams including Engineering, Operations, Finance, and Sales
• Manage RAID logs, project reporting, risks, dependencies, and change requests
• Support customer readiness including integrations, training, configuration, and user access
• Ensure smooth transition from onboarding into BAU support

Requirements

• Proven experience delivering onboarding, implementation, or customer projects
• Strong stakeholder management and communication skills
• Ability to manage multiple projects and priorities simultaneously
• Experience with project governance, reporting, and delivery tracking
• Commercial awareness and confidence managing timelines and expectations
• Experience within SaaS, technology, or platform‑based environments desirable
• PRINCE2 or similar project management qualification advantageous

Package

• Salary up to £45,000
• Hybrid working pattern
• Uxbridge‑based office
• Opportunity to join a growing and collaborative business

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