Location: Shaftesbury North East – Service Delivery Lead (Complex Care)
Salary: GBP 16.27 per hour | Hours per week: 40
Join Our Team: Are you passionate about making a real difference in people’s lives? Do you have the experience and drive to lead high‑quality, person‑centred care for individuals with complex needs? If so, we’d love to hear from you.
Qualifications
- Minimum 2 years experience supporting individuals with challenging behaviour in a supported living setting.
- Experience in Positive Behaviour Support (PBS) and managing multi‑site services.
- Full UK Driving Licence, and access to your own vehicle.
- Proven ability to support individuals with diverse needs including: ADHD, Learning Disabilities, Autism, Foetal Alcohol Syndrome, Personality Disorders, Sensory Processing Needs.
- Level 5 Diploma in Health and Social Care (or willingness to work towards it).
- On‑call availability as part of the role.
About the Role
As a Service Delivery Lead, you’ll:
- Provide leadership and guidance to staff across multiple sites.
- Ensure the highest standards of care and support are consistently delivered.
- Develop and implement systems and processes that promote quality, safety, and inclusion.
- Collaborate with governing bodies and contribute to new business opportunities.
You’ll be part of Shaftesbury North East, a service that champions flexible, person‑led support for people with a wide range of needs. There will be a requirement to provide a presentation at the interview stage.
Benefits
- Birthday Off: Celebrate your day with a paid day off.
- CQC Bonus: A GBP 30 voucher for a Good rating, a GBP 50 voucher for Outstanding.
- Recognition Rewards: Be celebrated for going above and beyond.
- Excellent Training: Ongoing development and learning opportunities.
- Generous Annual Leave: 25 days + 8 bank holidays (rising to 28 days after 5 years).
- Pension scheme and access to our Employee Assistance Programme.
About Shaftesbury
Shaftesbury is a leading disability charity committed to enabling children, young people and adults to live connected, fulfilling lives. We believe what makes life meaningful is the sum of many things – from friendship and fun to support and inclusion.
We are proud to be Open, Enabling, Inclusive and Courageous in everything we do.
Safeguarding & Inclusion
Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. We are committed to the Disability Confident Scheme and to equal opportunities. We welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Ready to make a difference? Apply now and help us build a world where everyone can thrive.
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