Company: Barchester Healthcare
Location: Gateshead
Job Description:
Barchester Healthcare is seeking a detail-driven Customer Service Executive to optimise their telephony systems and enhance quality across their contact centre. This role offers remote working with occasional team meetings in Newcastle.
The successful candidate will lead data analysis to improve IVR performance and ensure telephony platforms are efficient and effective. Experience with Excel, Salesforce, and Mediahawk are essential.
Barchester provides a supportive environment with opportunities for progression.
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Posted: June 16th, 2026