Project Manager (Onboarding & Enablement)
Are you motivated to work directly with customers to ensure they use and gain value from a complex AI product? Do you enjoy leading training sessions, running workshops, and being the person customers rely on to truly understand a platform? Are you looking for a role where you build real product expertise and directly impact retention and growth in a fast-scaling AI company?
We’d love to hear from you.
Role Summary
The Project Manager supplies bespoke services in the PatSnap ecosystem, including delivering top quality training to enable, empower and engage clients. This role turns access into impact. You’ll work closely with customers so the platform is implemented and fully utilized, delivering real outcomes. You’ll support clients from onboarding through to later stages of their contract, run training sessions, re‑engage teams as needed, and ensure they continue to get value as their needs evolve. Sessions are delivered directly with clients and at scale through webinars and other scalable approaches, focusing on building confidence and capability with the platform. You’ll drive product adoption, understand each customer’s workflow, identify where they derive value and where they do not. You’ll spend your time building expertise and helping customers apply the product in a lasting way. It suits someone who enjoys running sessions, explaining complex concepts clearly, and helping customers maximize the product.
What You’ll Be Doing
- Deliver onboarding and ongoing training sessions to customers
- Drive product usage and engagement across your accounts
- Run webinars and scalable enablement programmes
- Act as a go‑to resource for product guidance and best practice
- Identify gaps in usage or engagement and take action
- Feed back opportunities for additional products or services internally
- Track customer activity, engagement, and potential risk
- Become a product champion with absolute knowledge of the PatSnap tools
- Continuously build and maintain high levels of specialization in the IP and innovation intelligence market
About You
- Living in London and able to commute to the London office (hybrid role)
- University degree in STEM field (Science, Technology, Engineering, Mathematics)
- Experience in a client‑facing B2B role (Customer success, consulting, solutions, training)
- Confident running sessions and speaking to groups
- Clear communicator who keeps people engaged
- Motivated by setting a high bar and taking ownership of results
- Quick to learn new tools, products, and ways of working
- Organised and diligent in managing work
- Committed to doing things properly, even when unsupervised
- Enjoys learning and delving deeper than required
- Meticulous in professional management
- Able to quickly and proficiently understand new information
- Willing to work hard when needed; follows through properly
- Solution‑oriented, seeking better ways when something isn’t working
- Comfortable working independently or in teams
- Comfortable with technology and interested in how products work
- Knowledge or awareness of AI/Agentic AI is advantageous
What You’ll Love
- 25 days annual leave allowance + bank holidays
- 2 company paid volunteering days
- Eyecare voucher scheme
- Private healthcare with Axa Healthcare
- Private pension with Scottish Widows
- Parental leave policies
- WFH stipend
- Cycle To Work scheme
- Life Assurance
- Payroll giving
Our Values
- Integrity – hold each other accountable for actions
- Leadership – lead by example and inspire each other
- Openness – share ideas honestly and thoughtfully
- Growth – lifelong learners striving to improve each day
- Innovation – seek new solutions
- Customer – place customer at the center; their success is ours
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.
Even if you don’t meet 100 % of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at recruitment@patsnap.com so we can best support you.
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