Operations Manager

What you’ll be doing…

As an Operations Manager, you’ll take ownership of a portfolio of sites, leading from the front to deliver operational excellence and sustainable growth.

• Leading, motivating and developing Site Managers and their teams across multiple locations
• Taking full ownership of financial performance, managing budgets and identifying opportunities for growth
• Building strong, trusted relationships with clients, ensuring we consistently deliver on expectations and retain business
• Driving high standards across service, food quality and customer experience
• Supporting recruitment, onboarding, training and ongoing development of Site Managers
• Ensuring effective communication across your sites, creating engaged and aligned teams
• Producing clear management reporting and using insight to drive decision-making
• Leading the mobilisation and demobilisation of contracts, working closely with central support teams
• Encouraging innovation, including fresh thinking around menu development and service delivery

Working Pattern

Monday to Friday | Field-based role with regular travel across your region

Job ID: 6788

What can you bring?

• We’re looking for someone who combines operational expertise with strong people leadership and commercial awareness:
• Proven experience managing multiple sites and teams within a contract catering environment
• A genuine passion for customer service excellence and delivering high-quality experiences
• Confident communicator, able to build strong relationships with clients and stakeholders
• A natural leader who can inspire, coach and develop teams across dispersed locations
• Strong financial awareness with experience managing budgets and driving performance
• Well-organised, with the ability to balance competing priorities across a large geographical area
• Experience within education contract catering is highly desirable

Brilliant Work Deserves Brilliant Perks!

• Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
• Flexible working – including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind – generous holiday allowance of 33 days, with the option to buy more.
• Leave for life’s important moments – whether family, personal or unexpected.
• Give back time – paid volunteering days for the causes you care about.
• Room to grow – career development and learning opportunities for all stages of your career.
• Financial security – pension schemes and life assurance.
• Drive in Style – Enjoy a company car or car allowance

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