Senior Consultant – SIAM Lead (Service Integration & Management Lead)

Role Overview

The SIAM Lead is responsible for designing, implementing, and governing the Service Integration and Management (SIAM) framework across multiple vendors and service providers. The role ensures seamless service delivery, operational excellence, and alignment with business objectives through effective integration, governance, and performance management.

What You Will Do

Define and implement the SIAM operating model, governance framework, and processes. Manage relationships with multiple service providers and vendors. Ensure seamless coordination across infrastructure, applications, cloud, and security services.

Why It Might Be a Fit

• Strong expertise in SIAM framework and multi‑vendor environments.
• Strong leadership, team management, and conflict resolution skills.
• Excellent stakeholder and vendor management capabilities.

Requirements

• Strong expertise in SIAM framework and multi‑vendor environments.
• Deep knowledge of ITIL (v3/v4) processes.
• Experience with ITSM tools (ServiceNow, BMC Remedy, etc.).
• Exposure to Cloud (AWS, Azure, GCP) environments.
• Knowledge of DevOps, Agile, and automation practices.
• Strong leadership, team management, and conflict resolution skills.
• Excellent stakeholder and vendor management capabilities.
• Strategic thinking and problem‑solving mindset.
• Strong communication and presentation skills.

Benefits

equal opportunity employer

diverse and inclusive environment

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