Job: Account Manager & Building Manager
Location: London
Hours: Full-time, 40 hours per week, Monday to Friday
Pay: Competitive salary + benefits
About Us
We’re Sidekick Group – a female-owned, founder-led B Corp and the UK’s fastest-growing facilities management company as recognised by the Sunday Times 100 and FEBE Growth 100.
We’re not just about cleaning, we’re about creating and maintaining workplaces that have the greatest positive impact on our clients’ businesses, people, communities, and the planet we all share.
And we’re on the lookout for a motivated Account Manager & Building Manager to join our Operations team — someone who’s passionate about delivering exceptional service, building strong relationships, and leading high-performing teams.
Purpose of Role
As Account Manager & Building Manager you hold responsibility for the day-to-day management of your assigned client portfolio and the delivery of a first-class customer experience. Directly managing a team of on-site supervisors, you will also oversee delivery of our Housekeeping and Out of Hours cleaning service lines, managing the performance of these against company KPIs and serving as a point of contact for both operational and customer-related matters.
You work makes an important contribution to the delivery of Sidekick’s mission and promotes our “small steps big leaps” philosophy and methodology.
What you’ll be doing:
You’ll be the ‘Sidekick’ who keeps everything running smoothly, ensuring your account/building operates efficiently and to the highest standard.
- Building and maintaining great relationships with clients and key stakeholders
- Leading and supporting a team of supervisors, housekeepers and out of hours cleaning operatives
- Overseeing daily service delivery and ensuring operational excellence
- Sourcing, interviewing, and recruiting operatives and supervisors as needed
- Managing site mobilisations, staffing, budgets, and performance KPIs and SLAs
- Preparing and delivering monthly business review meetings
- Ensuring health & safety compliance and team training completion
- Driving continuous improvement and supporting Sidekick’s sustainability goals
What we’re looking for:
- Proven experience of managing client accounts in a commercial setting
- Excellent communication and relationship management skills
- Strong leadership experience and presentation skills
- Confident problem-solver with great planning and organisational skills
- IOSH or equivalent Health & Safety qualification
- A flexible, practical and positive approach to challenges
- Passion for teamwork, innovation and continuous improvement
What’s in it for you:
- Competitive salary and benefits package
- Opportunities for professional growth and progression
- Supportive, people-first company culture
- Employee rewards and recognition programmes
- Workplace pension and learning opportunities
Our Commitment to Diversity & Inclusion
We are proud to be an inclusive employer and welcome applicants from all backgrounds. At Sidekick, everyone is valued, respected, and supported to succeed.
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