IT Support Analyst – Central London (NEW)

IT Support Analyst – Central London (NEW)

Salary: Up to £45,000

Location: Central London (Full-Time On-Site, 5 Days per Week)

The Opportunity

An international professional services firm is looking to expand its IT team with several experienced IT Support Analysts. This position will be responsible for delivering high-quality technical support to employees across various office locations, ensuring business-critical systems and workplace technology operate effectively.

Working as part of a wider IT function, you’ll provide hands-on and remote support, troubleshoot technical issues, and contribute to maintaining a seamless technology experience for users across the organisation.

Key Requirements

• Previous experience within a 2nd Line Support, Desktop Support, or similar IT support position
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications
• Experience supporting desktop hardware, laptops, device deployments, and user onboarding processes
• Solid understanding of networking fundamentals, including TCP/IP, LAN, and WAN technologies
• Excellent communication skills with a customer-focused approach
• Ability to prioritise competing tasks and work efficiently in a fast-paced environment
• Team-oriented mindset with a proactive approach to problem-solving
• Full UK driving licence required

Responsibilities

• Deliver technical support for desktop, laptop, software, and connectivity-related issues
• Log, investigate, and resolve incidents and service requests within agreed SLAs
• Build, configure, deploy, and maintain end-user devices and workstation environments
• Support Microsoft technologies including Active Directory and Microsoft 365
• Manage and maintain IT asset inventories and equipment lifecycle records
• Monitor ticket queues and assist in driving continuous service improvements
• Liaise with internal technology teams to troubleshoot and resolve complex issues

Benefits

• Join a well-established global organisation with a strong collaborative culture
• Gain exposure to a diverse technology landscape and enterprise IT environment
• Clear opportunities for professional growth and career advancement
• Ongoing training and development support
• Diverse role combining both desk-side and remote support activities
• Supportive and experienced IT team environment

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