CONCESSION MANAGER LONDON
Company Description
Since 1984, Wouters & Hendrix is about blending craftsmanship and surprise. Born in an avant-garde moment, we bend the rules of traditional jewellery making and wearing. Subtle rebels with a love for surrealism, we are drawn to unexpected combinations of materials and techniques. Each design, handmade in our Antwerp atelier, conducts a dialogue with subversive art, surrealist symbolism and outstanding craft. A Wouters & Hendrix piece is more than jewellery; it is a story that enhances your personality.
Role Description
For a shop-in-shop store in a well-known department store in London, we are looking for an experienced concession manager with an affinity for jewellery and the universe of Wouters & Hendrix.
As an ambassador of Wouters & Hendrix, you create a unique customer experience through your product knowledge and service orientation, while building long-term customer relationships. Naturally, we are looking for a professional who takes ownership of the concession’s management and operations and leads other team members.
You anticipate and respond to the needs of our customers, motivate and coach your sales team to achieve optimal results. In addition, you ensure excellent execution of administrative tasks, staff scheduling, and inventory management.
Equally important, however, is that you are an inspiring personality with a strong artistic and fashion sensibility—creative, authentic, intelligent, and high-minded, reflecting our clientele. We believe that the experience and appeal of our brand also extend beyond the store. So even if you are not currently a concession or store manager, but recognize yourself in the profile we describe and are socially active within (creative) networks, we warmly invite you to apply.
MAIN RESPONSIBILITIES
Sales
- Advice and sales of all collections (silver & 18 ct. gold)
- Pre- and after-sales service (additional orders, repairs, customer follow-up)
- Customer Relationship Management
- Responsible for achieving and exceeding set targets
Operations
- Responsible for achieving and exceeding set targets
- Careful follow-up of administrative tasks and customer service procedures
- Working towards optimal stock management (orders & deliveries) in collaboration with the Sales Manager
- Responsible for ensuring compliance with W&H guidelines in terms of merchandising, service, and personal appearance
- Preparing staff and holiday schedules
- Responsible for a perfectly organized, tidy, and clean shop-in-shop with an atmosphere and energy of care and hospitality
- Responsible for the perfect condition and presentation of the jewellery
At Wouters & Hendrix, our team is our success! We look forward to receiving your motivation letter.
HOW TO APPLY
Interested? Send your resume and a short cover letter to Michelle Savelkoul via msavelkoul@wouters-hendrix.com.
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