Customer Services and Supply Chain Manager
Food Challenger Brand
Fully Remote
£30,000 – £35,000
⭐ Working hours: 9 am- 3 pm
Ignite are delighted to be partnering with an exciting, fast-growing health food brand to hire a Customer Services and Supply Chain Manager, following impressive early traction and rapid expansion across both D2C and retail channels.
The business has quickly scaled to £1m+ revenue with distribution across major platforms including Ocado, Holland & Barrett, Amazon, and leading independent retailers, and is now entering a critical growth phase as it continues to expand both in the UK and internationally.
They are now looking for a highly organised and proactive Customer Services and Supply Chain Manager to work directly with the founder, sitting at the heart of operations and customer experience in a high-growth ecommerce and retail business.
This is a fantastic opportunity for someone who thrives in a startup environment and wants broad exposure across supply chain, order management, customer experience and operational processes, with real ownership from day one.
What will you be doing?
⭐️ Managing day-to-day communication across customer service inboxes, responding promptly to trade and D2C queries
⭐️ Handling Shopify order queries and ensuring issues are logged and resolved efficiently
⭐️ Managing communication with 3PL partners to ensure on-time and in-full deliveries
⭐️ Processing and coordinating UK and export trade customer purchase orders
⭐️ Supporting invoicing processes, credit notes and order reconciliation
⭐️ Coordinating with suppliers, manufacturers and logistics partners on inventory and delivery schedules
⭐️ Assisting with stock forecasting and inventory management to support growth
⭐️ Communicating operational updates internally across teams
⭐️ Working directly with the founder on wider operations in a fast-paced environment
Who are we looking for?
⭐️ Experience in operations or supply chain
⭐️ Highly organised with exceptional attention to detail and ability to manage multiple priorities
⭐️ Strong communication skills, confident working with customers and internal stakeholders
⭐️ Commercially aware and comfortable working with data and spreadsheets
⭐️ Proactive, hands-on and confident taking ownership of tasks end-to-end
⭐️ Experience with order management systems or ecommerce platforms is a plus
⭐️ Any exposure to FMCG, health food or consumer brands is advantageous
In return for everything you can bring, the business can offer you:
⭐️ Competitive basic salary (£30k – £35k, depending upon experience)
⭐️ Remote working role
⭐️ Hours that can work around you
⭐ Joining a team where you are the first full-time employee
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