Would you like to be part of an expanding company providing excellent customer service for a variety of products i.e. and
MCL Insurance Services (Ireland) Ltd is part of the MCL InsureTech Ltd group. We have been based in Northern Ireland since 1970 and are passionate about everything online.
We have offices in Coleraine and Swords.
Our systems are developed to give customers the best possible online experience, from purchasing insurance right the way through to developing customer loyalty and engagement programmes.
Customer Experience Team Leader (0526/CETL)
We are recruiting a Team Leader for our Contact Centre in Swords. This role will involve assisting Management withthe smooth day-to-day function of the Contact Centre. You will assist with carrying out all personnel and required administrative duties. The role will involve assisting with training to all Contact Centre employees ensuring that a high quality of advice and targets are achieved and maintained. You will ensure that we are compliant with our procedures and processes.
Essential Criteria
- Leaving certificate or equivalent in English and Maths
- Excellent Customer service skills with a minimum of 1 years insurance experience.
- Excellent communication skills both written and verbal.
- Excellent and proven customer service skills.
- Excellent and proven decision-making skills.
- Ability to manage a team remotely if required.
- Ability to communicate and work closely with other departments.
- Highly motivated, especially in relation to hitting targets.
- Must be willing to pursue APA/ CIP insurance qualifications.
Desirable Criteria
- Supervisory experience in previous roles.
- APA insurance exam or working towards completion
Benefits
- 37.5 hour per week (Monday Friday 9am to 5pm).
- Hybrid model three days in the office and two days from home
- 36 days annual leave inclusive of 4 bank holidays (New Years Day, Easter Monday, Christmas Day & St Stephens day all of which are closure days after successfully completing your probationary period.
- Starting salary €31,809.38 per annum
To apply for this position please complete an online application form.
Completed application forms should be submitted no later than 5pm on Monday 22nd June 2026.
Please note that you must demonstrate on the application how you meet the criteria for the role as identified above. MCL Insurance Services (Ireland) Ltd reserve the right to enhance the above criteria in the event of an unprecedented response.
MCL Insurance Services (Ireland) Ltd is an Equal Opportunities Employer
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